01 Introduction
48k An internationally licensed online gaming platform trusted by millions of users across Bangladesh. Our Privacy Policy The foundation of that trust. In this policy, we clearly outline that 48k What personal information we collect, how it is used, and the steps we take to keep your data secure.
48kBy using -'s website or app, you agree to this Privacy Policy you are considered to have accepted these terms. It is therefore important to read this policy in full before registering or playing. If you have any questions or concerns, our support team is always ready to help.
Please note: 48k never sells your personal data to third parties. Protecting your privacy is our core commitment.
02 What data is collected
48kWhen you create an account or use -'s services, certain information is collected. This is done solely to provide you with a better and more secure experience. 48k Information collected:
- Identity information: Full name, date of birth, national ID number, or passport number.
- Contact information: Mobile number, email address, and residential address.
- Financial Information: Mobile Banking, Nagad, or other mobile banking numbers — used exclusively for transaction processing.
- Usage data: Game history, bet records, login times, and session data.
- Device information: IP address, browser type, operating system, and device ID.
- Cookies & Tracking Information: Cookies are used to monitor your activity on the website.
- Verification documents: A copy of your national ID or passport to verify your identity as part of the KYC process.
48k never stores your bank PIN, card number, or mobile banking password. This type of sensitive information is never 48kDo not share with -'s representatives.
03 How your information is used
48k Uses the collected information for the following purposes:
- For account creation, verification, and management.
- To process deposits, withdrawals, and other financial transactions.
- To personalize your preferences and gaming experience.
- To prevent fraud, money laundering, and other unlawful activities.
- To provide support services and resolve complaints.
- To inform you about special offers, bonuses, and promotions (subject to your consent).
- To meet legal obligations and satisfy the requirements of regulatory authorities.
- To improve platform performance and resolve technical issues.
Important: 48k never shares your data with third parties for marketing or advertising purposes. Promotional communications are only sent when you have given your explicit consent.
04 Data Retention & Storage Period
48kYour data is stored securely on -'s servers. How long it is retained depends on the type of data and applicable legal requirements:
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account Information | For as long as the account remains active | Service Operations |
| Financial Transaction Records | 5 years | Legal Obligations |
| KYC Documents | 5 years | Regulatory Requirements |
| Gaming History | 3 years | Dispute Resolution |
| Cookies & Session Data | 30–90 days | User Experience |
| Support Contact | 1 year | Quality Control |
Upon account closure or a user's request to delete their data 48k Deletes that information as soon as possible, though certain data may need to be retained for a specified period due to legal obligations.
06 Cookie Policy
48k-'s website uses cookies — small files stored in your browser that help improve site functionality and your overall user experience. 48k Uses the following types of cookies:
- Essential Cookies: Required to maintain login sessions and ensure security. Disabling these may cause the website to not function properly.
- Functionality Cookies: Helps remember your preferred language, theme, and other settings.
- Analytics cookies: To monitor website traffic and usage, which helps us improve the platform.
- Marketing cookies: Used to show you relevant offers based on your preferences. You can turn this off at any time.
You can manage cookies through your browser settings. However, disabling certain cookies may cause 48kSome features of - may become limited.
07 Your Rights
48kAs a - user, you have the following rights regarding your personal data:
Right to access your data
You can request to know what information 48k holds about you.
Right to rectification
You may request corrections to any inaccurate or outdated information.
Right to erasure
You may request deletion of your data under certain circumstances.
Right to restrict processing
You may request that we stop using your data for specific purposes.
Right to data portability
You have the right to download your data and transfer it elsewhere.
Right to Withdraw Consent
You may withdraw your consent to marketing communications at any time.
To exercise these rights, 48kContact -'s support team. 48k Usually responds to such requests within 30 days.
08 Security Measures
48k Industry-leading standards are followed to protect your data. Our security infrastructure includes:
- SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
- Two-Factor Authentication: Adds an extra layer of security to your account.
- Regular Security Audits: Third-party experts conduct regular system audits.
- Firewall & DDoS Protection: Servers are protected against cyber attacks at all times.
- Limited Access: Only authorized personnel may access specific data.
- Data Backup: Regular backups ensure the risk of data loss is reduced to zero.
That said, no method of transmission over the internet is 100% secure. Therefore, 48k Recommends — use a strong password, never share your password with anyone, and log out of your account after using an unfamiliar device.
09 Minor Protection
48k strictly prohibits anyone under the age of 18 from using the gaming platform. Age is verified at the time of registration. If 48k If it is found that a minor has created an account, that account will be immediately closed and all associated data will be deleted.
A note for parents: If your child appears to have 48kIf it appears that someone has accessed -'s platform without your permission, please contact our support team immediately. We will act quickly.
10 Policy Changes
48k From time to time, this Privacy Policy may update. In the event of changes:
- The "Last Updated" date at the top of this page will be revised accordingly.
- You will be notified by email or SMS of any significant changes.
- A notification may be displayed upon logging in to the platform.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
Visit this page regularly to stay informed of any updates. 48k Always strives to notify users of policy changes in advance.
11 Contact
Privacy Policy For any questions, complaints, or requests related to 48kContact -:
- Email: [email protected]
- Live Chat: Available directly on the platform, 24/7
- Response time: Usually within 24 hours
48k-'s Data Protection Officer is ready to address any privacy concerns you may have. We believe that transparency and trustworthiness are 48k-'s strength.